Frequently Asked Questions
Got questions about our services or how Zero Trust can help your business? We’ve got the answers. From our flexible packages to security features, here’s everything you need to know about working with us.
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What is included in the Zero Trust Base Package?
Our Zero Trust Base Package includes Microsoft 365 Business Premium, Intune, Defender, up to 5 managed devices, and full remote support. It ensures your systems are secure, up to date, and compliant with the latest security standards.
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Can I customise my package?
Yes, our packages are flexible. You can add devices like iPhones or Surface Pros to your base package, upgrade to our Silver or Gold service levels for enhanced support, and include additional services like Teams Calling.
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What is the difference between the Bronze, Silver, and Gold service levels?
- Bronze: Standard support with a 24-hour response time for non-critical issues.
- Silver: Priority support with a 12-hour response time and enhanced monitoring.
- Gold: Premium 24/7 support with a 4-hour response time for critical issues and full security monitoring.
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Do you offer yearly discounts?
Yes, we offer a 10% discount for annual subscriptions. This allows you to save while ensuring consistent support and security throughout the year.
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What kind of devices can you manage?
We manage a variety of devices, including desktops, laptops, tablets, and mobile phones. With Microsoft Intune, we ensure all devices are securely managed and compliant with your organisation's policies.
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Can I use Microsoft Teams Calling with your services?
Yes, we offer Microsoft Teams Calling as an add-on. It includes a Direct Inward Dialing (DID) number, unlimited calls, and seamless integration with your existing Microsoft 365 setup.
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Where is my data stored?
All data is securely stored in Australia, and we ensure it is protected using the latest security protocols, leveraging the Microsoft 365 environment.
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How do you ensure my business remains compliant?
We provide regular security and compliance reports, run monthly audits, and ensure all devices and systems are up to date with the latest security patches and configurations.
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How quickly can I get started with Zero Trust?
Once you choose your package, we can begin onboarding your organisation immediately. We typically complete the initial setup and configuration within a few days, depending on the complexity of your systems.
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Do you offer on-site support?
Yes, while our packages include full remote support, we also offer on-site support as an additional service. On-site support is billed separately at $200 per hour (ex. GST), ensuring your team gets the assistance they need, whenever required.
Ask Questions
Have any questions about our services or need more information? We’re here to help. Whether it’s about our packages, pricing, or how we can support your business, feel free to reach out. Our team is ready to assist you in finding the perfect solution for your IT needs.